Customer Service

Ordering Information

Ordering online is safe, easy and convenient (24 hours a day, 7 days a week). Once you have decided upon a product or products, simply click on the "buy now" button. When you are through shopping, fill out all billing and shipping information and then submit your form.

Sales Tax

Orders placed that are billed to or shipped to Connecticut will be charged the applicable sales tax.

Shipping Information

We use a variety of carriers to get your order to you when YOU want it including UPS and the US Postal Service. At check out just let us know when you want your order and we will take care of the rest. Click here to see our delivery options, terms, and costs.

Methods of Payment

We accept Discover, MasterCard, Visa, and American Express credit cards.

Our Guarantee

We guarantee your foot comfort and satisfaction 100%. If you are not completely happy with any product you purchase from MedicalShoes.com, return it within 90 days from the date we ship and we’ll exchange or refund your money. Products must be unworn and returned in the original box. Shipping charges are not refundable.

Returns and Exchanges

Exchanges by mail
When you use our label, Exchange postage is always FREE! . Fill out the exchange portion of your RETURN FORM and drop your exchange in the mail, or give to UPS. Once we receive your return we will ship in-stock requested items at once. If the requested item is not in-stock we will refund your credit card and re-charge it when we ship. Unfortunately, we cannot refund your original shipping charges.

Exchange by phone
In a hurry? Then just place a new order by calling 1-877-747-5905 or place a new order online now. We will charge your credit card for the new items ordered plus shipping and handling (if applicable). When we receive your return, we will credit your credit card for the items returned. Make sure that you check off "Already placed new order" and enter the order number if you have it.

Click here for instructions on returning or exchanging your purchase.

Security

Providing a secure site is essential for your peace of mind and trust in MedicalShoes. We have installed the latest encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the information you send to us.

Customer Service

Our friendly customer service staff is available to help you. If you have a question regarding merchandise returns, billing or delivery, please email us at support@MedicalShoes.com or call 1-877-747-5905

Product Specialist

Should you have specific questions regarding a product or if you need more help selecting the product that is right for you, please send us a note here: support@MedicalShoes.com.

Merchandise Comments / Suggestions

If you have comments about our existing merchandise or if you have suggestions about new products, please send us a note here: support@MedicalShoes.com.

Website Comments / Suggestions

If you have comments or suggestions about our website content or functionality, please send us a note here: support@MedicalShoes.com.

Disclaimer

MedicalShoes.com reserves the right to cancel any order.